Privacy Policy

Last Updated: December 8, 2025

KitchenMaiden operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using any of the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include anonymous or de-identified information.

Depending on how you interact with the Services and where you live, we may collect:

  • Contact details: Name, billing/shipping address, phone number, email.

  • Financial information: Payment card details, financial account numbers, payment confirmations.

  • Account information: Username, password, security questions, preferences.

  • Transaction information: Items viewed, purchased, returned, exchanged, or canceled.

  • Communications: Information you include when contacting customer support.

  • Device information: Browser details, IP address, network info, unique identifiers.

  • Usage information: How and when you browse or interact with the Services.

Personal Information Sources

We may collect personal information from:

  • Directly from you: When you create an account, shop, contact us, or use the Services.

  • Automatically: Through cookies or your device when browsing.

  • Service providers: Companies that assist us (payment processors, shipping partners, etc.).

  • Partners or other third parties.

How We Use Your Personal Information

We may use your information for:

1. Providing, Tailoring & Improving the Services

Including fulfilling orders, processing payments, managing accounts, remembering preferences, shipping, facilitating returns/exchanges, posting reviews, and personalizing recommendations.

2. Marketing & Advertising

Sending promotional emails, texts, or mail; showing ads based on your activity; and delivering personalized suggestions.

3. Security & Fraud Prevention

Authenticating accounts, detecting fraud, protecting public safety, and maintaining secure Services.

4. Communicating with You

Providing customer support and maintaining our relationship with you.

5. Legal Compliance

Responding to lawful requests, subpoenas, litigation, or enforcing our policies.

How We Disclose Personal Information

We may disclose your information:

  • To Shopify, vendors, and service providers (payment processors, data analytics, shipping carriers, IT services).

  • To business and marketing partners for advertising purposes. Depending on where you live, you may have the right to opt out of sharing for targeted ads: https://kitchenmaiden.com/pages/data-sharing-opt-out

  • When you direct or consent to sharing, such as with shipping partners or social media integrations.

  • With affiliates or within our corporate group.

  • During business transactions (mergers, acquisitions, bankruptcy).

  • To comply with legal obligations or to protect our rights and users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to operate and improve the Services.

Shopify may use:

  • Information about your interactions with our store,

  • Information from other merchants,

  • Information from Shopify’s ecosystem

to provide enhanced features and analytics.

To learn how Shopify processes your data or to exercise Shopify-specific privacy rights, visit:

Third-Party Websites and Links

The Services may include links to websites operated by third parties. We are not responsible for their privacy practices or content. Any information shared on third-party platforms may be visible to other users.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.

As of the effective date, we do not “sell” or “share” the personal information of individuals under age 16 as defined by applicable law.

Security & Retention

No security system is perfect, and we cannot guarantee absolute security. Information sent to us may not be secure during transmission.

We retain personal information only as long as needed for account maintenance, Services, legal compliance, dispute resolution, or policy enforcement.

Your Rights & Choices

Depending on where you live, you may have rights regarding your personal information, including:

Managing Communication Preferences

You may unsubscribe from promotional emails at any time. Non-promotional emails (order updates, account notices) will still be sent.

Additional Rights for UK & EEA Residents

  • Objection or Restriction of Processing

  • Withdrawal of Consent

You may exercise your rights through the Services or by contacting us.

We may require identity verification. Authorized agents may submit requests on your behalf with proof of authorization.

Complaints

If you have concerns about how we process your information, contact us.
EEA residents may contact their local data protection authority: https://edpb.europa.eu/about-edpb/about-edpb/members

International Transfers

Your data may be transferred outside your country of residence.
For EEA/UK transfers, we rely on lawful mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted with a revised “Last Updated” date and additional notice where required by law.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, contact us:

Email: help@kitchenmaiden.com
Address: 442 5th Avenue #1356, New York, NY 10018, USA

KitchenMaiden is the data controller for all personal information covered by this policy.