Refunds

ORDER POLICIES     

  • All eligible items for Return, Refund or Replacement must be within the basic 30-day warranty period from the time of receipt. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • Cancellation, Re-routing or Refund requests are NOT APPLICABLE to orders which are already confirmed IN-TRANSIT with existing tracking number(s).
  • All damaged or defective items must be reported within the 30-day warranty period by emailing us directly at: help@thekitchenmaiden.com
  • Shipping Fees from Order issues which are not of The kitchenmaiden Store error are non-refundable. If you receive a refund, the cost of initial shipping fee and restocking fee will be deducted from your refund.
  • Video and Photo evidence will be required from BUYERS requesting REPLACEMENT or REFUND on items. This will serve as proof that error, damage or defect on items occurred upon receipt.
  • Buyer will be responsible for paying shipping cost for returning items in cases which are NOT of The kitchenmaiden Store error. Shipping costs are non-refundable.
  • Refund or Replacement may NOT be applied for any order issue which are NOT of The kitchenmaiden Store error.

 

RESTOCKING FEE

  • A Restocking Fee of up to ($15) will be deducted from Refunds for cases which are NOT of The kitchenmaiden Store error.

 

RETURN POLICY

  • Contact help@thekitchenmaiden.com first for any RETURN concerns, to check for eligibility.

 

Non-Eligible for RETURN, EXCHANGE or REFUND:

  • Buyer MISTAKE on purchasing item color, description or quantity, or any other buyer error.
  • Items past 30-day warranty period.

 

RETURNED TO SENDER

  • Items which are Returned to Sender due to "Insufficient Address", "No one at location", "Moved", etc., may be replaced provided by an updated shipping address. However, we can only send reshipment (1) time for these types of cases. If the reshipment fails, refund will be processed less the restocking fee and initial shipping fee, if applies.

 

RE-ROUTING DELIVERY 

  • Re-routing, Refund or Reshipment are NOT APPLICABLE to items already confirmed IN-TRANSIT or DELIVERED by courier to the address provided upon the time of order. 
  • Address change requests must be done PRIOR to shipment date. In this case, it is Buyer's responsibility to pick up the item at the delivery address location.

 

SHIPPING INFORMATION ACCURACY

  • It is the Buyer's responsibility to review and double-check shipping information (including Name & Address) and ensure accuracy.
  • The kitchenmaiden Store will not be held liable for non-delivery or returned orders due to the error in SHIPPING ADDRESS listed by Buyer upon purchase. RESHIPMENT REQUESTS for this type of case will be charged a RESHIPMENT FEE (starting at $6).

 

RESHIPMENT POLICY

  • A RESHIPMENT FEE (starting at $6) will be charged for FAILED DELIVERIES which are NOT of The kitchenmaiden Store error. Examples are: "Insufficient Address", "No one at location", "No Such Number", "Moved", "Forwarded", "Location Inaccessible", "Could Not Be Delivered to Intended Recipient", and any other cases which are NOT of The kitchenmaiden Store error.

 

LOST or STOLEN PACKAGES

  • The kitchenmaiden Store is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, The kitchenmaiden Store will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

 

RETURN POLICY

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Contact help@thekitchenmaiden.com for any RETURN concerns, to check of eligibility.
  • Return with Full Refund Eligibility does not include cases which are NOT of The kitchenmaiden Store error, such as; Buyer MISTAKE on purchasing item color, description or quantity, or any other Buyer error.
  • Items past the 30-day warranty period upon receipt are no longer eligible for Replacement or Refund.
  • Returns which are NOT of The kitchenmaiden Store error may be permitted but on a case to case basis. The kitchenmaiden Store will also post a restocking fee of up to ($15) to returned items which are of Buyer’s error.
  • Items which are returned to Sender due to “Insufficient Address”, “No one at location”, etc. may be replaced provided by an updated shipping address. However, we can only send reshipment (1) time for these types of cases. If the reshipment fails, refund will be processed minus the ($15) restocking fee and initial shipment fee if applies.

 

REFUND POLICY

  • REFUND (minus the ($15) restocking fee and non-refundable shipping fee) may be applied to items which are returned to Sender due to “Insufficient Address”, “No one at Location”, “Address not accessible”, “Individual Moved”, and other delivery issues which are of Buyer’s error.
  • REFUND may be requested for items proven Damaged, Defective, Tarnished, Broken or Parts Missing upon receipt within the 30-day warranty period.
  • Photo or Video evidence will be required from Buyers.
  • REFUND may be requested to items proven LOST in TRANSIT by courier.
  • REFUND may NOT be applied to items which are NOT of The kitchenmaiden Store error.
  • Sale items can be refunded unless stated at the time of sale.
  • Orders with existing Disputes or Chargeback may not be refunded until PayPal or Credit Card provider reaches their final decision (this may take 30-45 days). Should Buyer requests for REFUND immediately, they are REQUIRED to Lift / Cancel the Disputes first in order for funds to be properly returned to the account. Items should be within the basic 30-day warranty period from the time of receipt to be eligible for REFUND.
  • E-mail The kitchenmaiden Store Support Team for REFUND Requests at: help@thekitchenmaiden.com.

 

REPLACEMENT EXCHANGE

  • REPLACEMENT requests may only be for the same item, but only applies to Damaged, Defective, Broken, Tarnished or Items with Missing Parts (within the 30-day warranty period).
  • REPLACEMENT may be requested for items which are returned to Sender due to “Insufficient Address”, “No one at location”, etc. provided by an updated shipping address. However, we can only send reshipment (1) time for these types of cases. If the reshipment fails, refund will be processed minus the ($15) restocking fee and initial shipping fee if applies.
  • REPLACEMENT may be requested for items proven Damaged, Defective, Tarnished, Broken or Parts Missing upon receipt when requested by Buyer within the 30-day warranty period. Photo or Video evidence will be required from Buyers. Items should be within the basic 30-day warranty period from the time of receipt to be eligible for REPLACEMENT.
  • REPLACEMENT may NOT be applied to items which are NOT of The kitchenmaiden Store error.
  • Sale items may be replaced, but only applicable when proven Damaged, Defective, Broken, Tarnished or Items with Missing Parts (within the 30-day warranty period). Photo or Video evidence will be required from Buyers. E-mail The kitchenmaiden Store Support Team for REPLACEMENT Requests at: help@thekitchenmaiden.com.